How we provide exceptional customer support to Individuals and Companies
At Requestly, we are very passionate about providing the best customer support and we take a lot of pride in how much our customers value the level of support we offer. Requestly has more than 1000+ reviews on Chrome Store and more than 100 of those reviews mention exceptional support.
“We love our users & product” is one of our cultural values and we live it every day. Our entire team be it engineers, product managers, sales, and all the founders remain very active and support the users & customers.
Right now, we provide support at multiple places like , Slack Community, Reddit Community, In-App Chat, RequestBot, Github Issues and Emails ([email protected])
Today, Requestly is being used across 10,000+ companies and it has become quite difficult for us to provide support across all these channels and we don’t want to lose the personal touch with our users.
At Requestly, we’re committed to offering top-notch customer support for both individuals and companies. We’ve designed our support system to be versatile and easily accessible, so you can get the help you need whenever you need it. Here’s how we do it:
1. Slack Connect
We use Slack Connect to create dedicated channels for our clients. This means you can chat directly with our support team in real time. It’s like having a direct line to us, making it easy to get quick answers and personalized help.
Why You’ll Love Slack Connect:
- Instant Communication: Get immediate responses from our support team.
- Tailored Support: Enjoy support that’s specific to your needs and projects.
- Easy File Sharing: Share documents and screenshots effortlessly for better assistance.
2. Reddit Community
Our Reddit Community is a lively place where Requestly users come together to share their experiences, ask questions, and help each other out. It’s a great way to get insights and tips from people who use Requestly just like you.
Why You’ll Love Our Reddit Community:
- Peer Support: Benefit from the knowledge and experiences of other users.
- Diverse Insights: Gain different perspectives from users in various industries.
- Active Engagement: Be part of a dynamic community that’s always learning and growing.
3. In-App Chat (Powered by Crisp)
Our In-App Chat, powered by Crisp, is built right into the Requestly platform. This means you can get help without ever leaving the app. Just open the chat, and our support team will be there to assist you in real time.
Why You’ll Love In-App Chat (Crisp):
- Convenience: Get support directly within the app without any interruptions.
- Instant Help: Receive immediate assistance from our support team.
- User-Friendly: Enjoy a simple and intuitive chat experience.
4. RequestBot:
RequestBot is our intelligent chatbot designed to provide instant support around the clock. Powered by advanced AI, RequestBot can handle a wide range of queries, from basic troubleshooting to providing detailed information about our features.
Why You’ll Love RequestBot:
- Always Available: Get help anytime, without waiting for business hours.
- Quick Responses: Receive instant answers to common questions.
- Smart Learning: RequestBot improves over time, offering better and more accurate help.
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