Privacy Policy

Requestly adheres to strict data privacy and security standards. We are committed to safeguarding your information in accordance with applicable laws and regulations.

Updated on 10th of November, 2023


This privacy policy covers the information relating to you that Requestly may collect, use, share, and process when you use the Requestly software and services, contact us, or otherwise interact with us, unless a different policy is displayed.

This policy also explains your choices about how we use information about you which include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

Requestly is an open source project as well as a company. This means that many portions of our Websites, including information you voluntarily provide, will be public-facing for the open sharing of innovative developments and ideas. Although we are dedicated to open sharing, we make an effort to honor the privacy of each user and will limit the information we gather and disclose. If you prefer not to share your information, including identifiable personal information, we kindly request that you are mindful of your interactions with our websites and the information you provide through them.

Data we collect

Requestly may collect certain categories of data about you when you use our websites; use our services; receive our marketing communications; interact with our customer service and support teams; and in other contexts. The data we collect can be broadly categorized as follows:

Personal Data

This is individually identifiable data that you may choose to provide us. This may include basic information such as your email address and phone number, or more sensitive information such as your full date of birth or your payment information.

User Data

This is data that we collect from users of our services. User data could include personal data such as your unique Requestly user ID or account username and password, but sometimes this user data is anonymous or “pseudonymous”, i.e., it could be made identifiable if associated with personal data.

Location Data

This is data we collect that help us determine a location based on your IP address in order to customize our Service and for other uses consistent with this Privacy Statement.

We may combine all data, including your personal information, that we collect from our websites for our own statistical and analytical purposes. We may also share this combined information with third parties for our own promotional purposes.

Here are the principal contexts in which we may use, retain and share your personal and user data:

1. Websites and Account Management: You may browse our websites without providing any personal data to us. However, if you choose to create a user account with Requestly, avail our subscription plans, sign up for marketing communications, or interact with our customer service teams or participate in a forum on our website, we will likely need to collect some personal or user data from you. In addition, certain tools that we use automatically collect data by default, such as IP addresses and other activity logs. This type of data is used for website security and site improvement purposes. Much of that data is not readily identifiable and is usually kept anonymous. In order to maintain and improve our websites, Requestly uses third party hosting, content management and security partners, vendors and suppliers.

2. Sales: If you decide to purchase a service from Requestly, we will need to collect certain personal data from you, including payment-related information. Typically, we use third party partners, vendors and suppliers, such as payment processing companies during our sales.

3. Marketing & Product updates: you may receive our monthly product update email and new feature announcements, we don’t indulge in extensive marketing but you can unsubscribe from our update emails.

4. Product Registration: If you use Requestly services, you may choose to establish an Requestly user account. An Requestly user account profile may include your username, password, settings, preferences, contact information, device ID information, and related data. Requestly may share this information with others such as third-party hosting partners.

5. User Experience: We may collect your information to monitor and improve the performance of our products and services for administrative and security purposes and for our own internal functions, research and analytics and to provide you with better customer support.

Cookies Policy

Cookies are small pieces of data that are sent to your browser from a web server and stored on your computer. Websites, including Requestly’s sites, use cookies to help remind us who you are when you visit our site; to help you navigate our site during your visits; and to save preferences and shopping cart contents for you so you will not have to re-enter them.

Requestly may also use cookies to store and help track information about you. As required by applicable law, Requestly will acquire consent from you prior to using certain cookies during your Requestly website experience or will offer you the opportunity to choose which types of cookies to enable or disable.

To serve and manage cookies, and related technologies such as tags and website data analytics tools, Requestly may use products and services hosted by companies such as Google etc. These services may collect information, such as your IP address, sent by your browser or via cookies.

The use of such cookies is relatively standard. Most browsers are initially set up to accept them. However, if you prefer not to store cookies, you can choose to:

a) Not use our sites

b) Set your browser to notify you when you receive a cookie

c) Set your browser to refuse to accept cookies

d) Delete our cookies after visiting our site

e) Browse our site using your browser’s anonymous usage setting (e.g., “Incognito” mode in Chrome)

You should also understand that some features of the Requestly website might not function properly if you do not accept cookies.

Sharing your Data

Requestly may share your personal information with the third-parties for the purposes that are described in this Privacy Policy or if otherwise consented. We rely on a number of trusted 3rd parties to assist with our operations. Depending on the exact nature of your account and what you’ve requested we do, your data may be shared with one of these partners. We carefully evaluate each to make sure they’re handling your personal data with the utmost of respect, security, and privacy. You can find the list of Data Processing Partners here.

Our service providers and partners are required by contract to safeguard any personal information they receive from us and are prohibited from using the personal information for any purpose other than to perform the services as instructed by Requestly.

Retention of Data

We may retain your personal data as long as any of the following circumstances apply:

a) Your Requestly account or subscription is active

b) To provide you with services or support that you have requested

c) To comply with applicable laws, including for tax and audit purposes

d) To enforce Requestly’s rights, including litigation and debt collection

Requestly does not sell personal data. If Requestly did decide to sell personal data at any point, we would provide appropriate notice and consent mechanisms to individuals as required by applicable laws.

Please note that due to the open source nature of our products, services, and community, we may retain limited personal information indefinitely in order to ensure transactional integrity and nonrepudiation.

Data security

Requestly is a set of developer tools (web app, browser extensions, desktop and mobile apps). Data is stored in the cloud as well as local, a part of data processing is done in the cloud. The main part of the processing is done locally at the end-user computer. The cloud part of Requestly is based on Firebase, which handles the user authentication and authorization, runs the database and provides secure storage. Firebase complies with all important standards like ISO 27001. The use of Firebase ensures that all data is encrypted during transit and storage.

Firebase Privacy and Security

You can read the details about Firebase Privacy and Security here.

In-depth Security Information

Security Practices

To keep customer data safe, Requestly employs extensive security measures to minimize access, Requestly restricts access to select employees, who have a business purpose to access data.

Storage of Personal Information

The only personal information stored by Requestly is the login user email address, the user name as provided by the user and the country and continent, where the user was located, when the user account was created.

In-depth Security Information

Authentication is done using Firebase Authentication.

Cloud Firestore

Cloud Firestore is used to store all Requestly data. Requestly is set-up to use a database located in a data center physically located in the US.

Cloud Storage

Cloud storage for Firebase is used to store all documents uploaded to Requestly and to store back-ups.

Cloud Functions for Firebase

A limited amount of processing is needed at the backend and for that we use cloud functions for Firebase. The processing is done at the location, where the documents are stored.

Firebase Realtime Database

Firebase Realtime Database is used for administrative information, but contains no personal information. Firebase Realtime Database is located within the US.

Request your Data

Under this privacy statement and certain applicable laws, you may submit a request to Requestly to review, correct, amend or to delete your personal data.
You can directly submit your request by clicking at the buttons provided at the start of this Privacy Policy.

Contact Requestly

If you have any additional questions, complaints or concerns regarding privacy at Requestly.

Please feel free to reach us at the following email: [email protected]